Yes, every project requires a deposit. The deposit locks you into our calendar and confirms your booking.
We use Stripe for payments. You pay with all major cards. Cash is not accepted.
Yes. Four payments, billed every two weeks.
Yes. Examples include out-of-scope revisions, paid stock images, rush delivery, printing, and production not covered in the package. All potential fees appear in your contract.
Yes. Extra revisions are billed at AUD 90 each.
Final invoices are due within 7 days before launch. More than 10 days overdue results in loss of the one month of free email support included in your package.
No. Deposits are non-refundable because they secure calendar space and cover initial work.
Yes. Stripe issues invoices and receipts. Copies also live in our client portal.
No late fees at the moment.
No discounts for paying in full.
Yes. Every website package includes one month of free hosting. Ongoing hosting is billed separately.
No. Branding is a separate service with its own package. Learn more about our brand identity services.
Yes. Premium add-ons or plugins are charged separately when not included in your package. We try to find free alternatives. If none suit or you choose a premium option, you cover the cost.
eCommerce projects cost more than standard sites due to larger scope and build time. Timelines also run longer. See our eCommerce website services for full inclusions.
No. Consultations are free.
We offer three-tier packages. Your proposal outlines each tier so you choose the option which fits your needs and budget.
Read more about our website hosting plans.
No. Training is free. We show you how to update, maintain, and manage your website.
Updates after launch are billed at AUD 90 per hour.
Yes. A minimum cancellation fee of 25% of the agreed quote applies.