FAQs About Emails

Do you set up domain emails for my website?

Yes. This is part of our website setup process.

What is SMTP and why do I need it?

SMTP sends emails from your website through your email provider. Without SMTP, contact form messages might not reach your inbox.

Why am I not receiving emails from my contact form?

SMTP is likely missing or misconfigured. We set up SMTP so messages deliver reliably.

Do you set up SMTP for me?

Yes. We configure SMTP and test sending so emails arrive as expected.

Do I need hosting to use domain emails?

Yes. A hosting plan is required for domain-based emails. Learn more about our hosting plans.

I already use Google Workspace or Microsoft 365. Is that okay?

Yes. We connect your domain to providers such as Google Workspace or Microsoft 365.

Do you manage ongoing email hosting?

Yes, with a hosting plan that includes email support. Otherwise, email hosting stays with your provider. See what is included in our hosting plans.

How many email addresses do I receive?

The number depends on your provider and plan. We help you choose an option that fits your team.

Do you help with email setup on phones and computers?

Yes. We provide step-by-step instructions and support for device setup.

Do you migrate emails from one provider to another?

Yes. We plan and run the migration to reduce downtime and data loss.

My inbox is full. What should I do?

Delete old messages or upgrade storage. We guide you through the steps.

Do you back up emails?

Email backups depend on your provider. We recommend providers with built-in backup and recovery options.

Do you set up email forwarding?

Yes. We set rules so messages sent to one address forward to another.

Do you provide spam protection?

Yes. Providers include spam filters. We also suggest extra filtering when needed.

Do you set up Google Workspace?

Yes. We verify the domain, create users, and configure DNS records.

Do you set up Microsoft 365?

Yes. We connect the domain, add mailboxes, and configure DNS records.

Is email accessible from anywhere?

Yes. Use webmail or sync to devices for access on the go.

Do you fix email deliverability issues?

Yes. We review DNS, SPF, DKIM, DMARC, and SMTP settings and resolve errors.

Why do emails go to spam?

Missing or incorrect DNS and authentication settings cause spam issues. We add SPF, DKIM, and DMARC to improve trust.

Do you set up autoresponders?

Yes. We create automatic replies for holidays, enquiries, and form submissions.

Is email support included in website packages?

Basic setup is included. Ongoing support sits in hosting plans or is billed at AUD 90 per hour.

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