Yes. Every website package includes one month of free hosting. After that, choose monthly or yearly hosting. Hosting includes daily backups and support. On a hosting package, we handle updates and maintenance. Without hosting, updates are AUD 90 per hour. View our hosting plans.
Yes. On our hosting plans we run daily backups of your files and database. We keep multiple restore points so we can roll back fast if something goes wrong. Not on a plan? We can set up backups for a fee.
We start working on it straight away and continue until it is fixed so your site is back online as soon as possible.
Some hosting plans include domain registration and renewal. If your plan does not include domains, we can quote it as an extra. If domains are not included, you are responsible for renewing on time to avoid losing access to your site, emails, or backups.
Yes. We handle migration and technical setup so your site keeps running smoothly. This applies when you book one of our website packages.
No. We only host websites we have created so we can guarantee performance, security, and support quality. See our website packages.
Yes, if your plan includes domain costs we manage renewals for you. If domains are not included, you renew them yourself.
Yes. All hosting plans include SSL so your site loads over https.
Yes. Plans include regular updates for WordPress, plugins, and themes to keep your site secure and stable.
Maintenance hours are included each month. Use them for content updates, troubleshooting, security fixes, database optimisation, and minor design tweaks.
No. Hours refresh each month and do not roll over, except on the Evergreen plan where unused hours carry over.
Yes. You can change plans at any time. We adjust features and billing to match your new plan.
Plans renew on your billing cycle monthly or yearly. If you are on our hosting, renewals are handled automatically. You can change or cancel before the next cycle.
We provide a full backup of your files and database and can help transfer to a new provider. All payments are non-refundable.
Yes. Reports cover updates, backups, performance, and key site details.
All plans include daily backups, plugin and WordPress updates, database optimisation, monthly reports, and access to Elementor Pro. Higher plans add hosting costs, domain costs, more maintenance hours, and faster response times. See full hosting plan details.
Starter includes one maintenance hour each month. Growth includes three hours, priority response, and hosting costs. Evergreen includes unlimited hours, hosting and domain costs, and a 24-hour response time. Compare hosting plans in detail.
Yes. If you keep your own hosting, you handle updates, backups, and security. Our support without a plan is AUD 90 per hour.
We offer support at AUD 90 per hour for content updates, troubleshooting, and minor design changes.
Yes. Priority support is included in the Growth and Evergreen plans with faster response times than the Starter plan.